1. Information we collect
We may collect names, email addresses, phone numbers, account credentials, addresses, booking dates, selected residence, adult and child occupancy, guest details, arrival information, emergency contacts, special requests and communications with our team.
Where required for registration, booking or check-in, we collect one government-issued photo identification document for the account or booking owner and a separate document for each additional adult included in the booking.
We also maintain booking references, verification codes, invoices, receipts, payment status, cancellation information, check-in acknowledgements, service requests and security or audit records.
2. How we use information
We use information to create and manage accounts and bookings, confirm availability, process and reconcile payments, issue invoices and receipts, support digital check-in, coordinate guest services, communicate about a stay, handle cancellations and extensions, prevent unauthorised activity and meet operational or legal obligations.
We may use booking and transaction data to provide reports, analytics, operational oversight and auditable records within Azari Hotels & Residences.
3. Identification documents
Identification documents are stored securely and linked only to the relevant account or booking workflow.
Azari Hotels & Residences does not perform optical character recognition, facial recognition or third-party automated identity verification on uploaded identification documents.
Access is restricted to authorised roles with a legitimate operational requirement. Identification requirements for children apply only where enabled by an administrator and communicated for the booking.
4. Booking and public verification
Secure booking, invoice and receipt verification may be available through protected links, verification codes, QR codes or reference numbers.
Public verification displays only the information needed to establish validity. Guest names may be masked, sensitive identity information remains hidden and internal records are not exposed.
Invalid, expired or suspicious verification activity may be recorded for security and audit purposes.
5. Payments and service providers
Payment and communication services may be provided through enabled integrations such as payment gateways, email infrastructure and SMS providers.
Sensitive credentials for those integrations are stored through protected server environment configuration rather than public page content.
A provider receives only the information required for the service it performs, subject to its own legal and security obligations.
6. Security and access control
Azari Hotels & Residences applies role-based access controls, audit logs, protected links, validation, secure storage and other administrative and technical controls intended to protect guest and business records.
No internet system can be guaranteed to be completely risk-free. Guests should protect their account credentials and contact Azari Hotels & Residences promptly if they suspect unauthorised access.
7. Retention and record integrity
Information is retained for as long as reasonably necessary to administer bookings, preserve invoices and receipts, maintain audit and security records, resolve disputes and satisfy applicable legal, accounting or operational obligations.
Booking records are not transferred between reservations. Each booking and formal extension maintains its own identity, payment, invoice, receipt and verification history.
8. Your information and enquiries
Guests may contact Azari Hotels & Residences to request assistance with personal information, account access, inaccurate details or privacy concerns, subject to identity and booking validation where necessary.
Certain booking, financial, security or audit records may need to be retained even after an account or stay is no longer active.
Need help with an existing booking?
Contact Azari Hotels & Residences through an official support channel and include your booking reference. Sensitive identification documents should only be submitted through the secure upload flow provided for your booking.